Comprehensive Computerised Maintenance Management Software (CMMS) functionality combined with multi service Facilities Management control: gives you command of your day-to-day Facilities Management requirements.
KPI performance monitoring across the lifecycle of any Facilities Management task with up to five user definable milestones/points/stages/critical points. Mobile solutions functionality: seamless integration between back office and mobile workforce.
Integration via Workflow Pro™ with existing hardware and software applications: provides in-depth automation of business processes.
Multi discipline helpdesk: full control of all hard and soft services issues and requests.
Segregation of regional and operational customer data from within a single database: allows for the management of regions, multiple customers and service providers from within one system.
Manage customer contracts: easy access to task rates, job schedules, resource charges, contract status, validity dates, cost, SLA's and auditability of events. Concurrent user licences with no workstation restrictions and the potential for unlimited users: provides cost-effective deployment of Facilities Management software.
Named user licenses providing guaranteed system access.
Providing Web access to the Facilities Management function for both Facilities Management personnel and end clients offers rapid rollout and low cost of ownership.
Automated e-mail production supported (also available via Workflow): allows definition of business rules to keep customers, managers, supervisors and other personnel up to date with Facilities Management activities.
Multi-tiered cost structure which supports existing organisational and financial breakdown/account codes.
Concept™ Reports for ad hoc report writing: provides a comprehensive reporting tool built within the Facilities Management software - with no additional licence costs.
Integration with 3rd party hardware and software systems.
Industry standard databases supported including Microsoft SQL Server and Oracle.
Real time SLA escalations utilising user definable performance thresholds.
Digital Dashboard: a real-time, easy to understand graphical representation of Key Performance Indicators (KPI's) within Concept™, defined and tailored according to your requirements.
Available online as a fully hosted Facilities Management solution.