Privacy & Cookie Policy

FSI’s policy is to respect and protect the privacy of our customers. FSI will never wilfully disclose identifiable information about our customers to any third party without first receiving the customer’s permission except in cases where we are required to do so by law or other regulatory authority.

FSI limits the information we request from customers to what is needed to accurately provide products and services that the customer needs. We protect the security of your personal information and ensure that it is used only for the purpose for which it is intended. We protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

If FSI is forced to deny a customer’s request for services or to terminate their relationship with us in terms of this support site, except in cases where fraud has been involved, we will provide upon request the reasons, nature, substance and information used in the decision.

How this website uses Cookies

On 26th May 2012, an EU directive was imposed by the UK's Information Commissioner's Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of Cookies. Cookies are small text files placed on your computer, in this case by FSI, that help organise and store browsing information. This website uses five Cookies which are detailed below:-

The following four Cookies are used by Google Analytics to store user behaviour on the site, including details such as pages visited, path through the site, length of time on each page, user location, and information on how you arrived at the website. We use this information to improve the website in accordance with user behaviour.

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4.     __utmz

These originate from www.google.com/analytics. You can read more about Google’s Analytics Privacy Policy here: http://www.google.com/analytics/learn/privacy.html

If you would like to opt out of being tracked by Google Analytics across any website you visit, please visit the following link:- http://tools.google.com/dlpage/gaoptout.

The following cookie is integral to the workings of the website for each session, and stores information such as whether you are logged in to the support area, for example. As soon as the browser is closed, the session is terminated and this cookie is cleared out:-

5.     ASPSESSIONIDSCSTBDRT

We assume that by accessing this website, you accept the way that we use cookies.  However, if you have any reason for concern, you can contact us here.  You can also change your Cookie settings in your browser at any time. For more information on how to do this, please click here.

Click here for more information about the EU Cookie directive