FSI are developers of the Concept™ FM range of Computer Aided Facilities Management (CAFM) software. Functionality includes Help Desk, PPM and Asset Management.

support: privacy statement

FSI’s policy is to respect and protect the privacy of our customers. FSI will never wilfully disclose identifiable information about our customers to any third party without first receiving the customer’s permission except in cases where we are required to do so by law or other regulatory authority.

FSI limits the information we request from customers to what is needed to accurately provide products and services that the customer needs. We protect the security of your personal information and ensure that it is used only for the purpose for which it is intended. We protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

If FSI is forced to deny a customer’s request for services or to terminate their relationship with us in terms of this support site, except in cases where fraud has been involved, we will provide upon request the reasons, nature, substance and information used in the decision.