Support

CAFM Support Staff

At FSI we pride ourselves on our support staff who, through years of experience  of working with facilities management software and facilities managers, have built up a comprehensive knowledge as well as powerful tools, to be able to successfully provide you with the support you need  - answering any questions you have about our Concept™ product range and our Computer Aided Facilities Management (CAFM) solutions.

Skilled at replicating and resolving even the most elusive of intermittent problems, FSI's support staff will stay engaged until your problem is solved, and will guarantee an initial response time of less than two hours.

Support Statement

Our CAFM support is provided at an annual service fee which includes telephone support and software upgrades. Our support helpdesk is available between the hours of 8:30am to 6:00pm Monday to Friday (excluding Bank Holidays). This CAFM support service includes:

  • Response to a call, e-mail or fax notifying us of a problem (guaranteed) within 2 hours of receipt
  • An undertaking to provide solutions or alternative workings for all Concept™ errors and malfunctions (if they occur)
  • Online computer aided facilities management Support (via dial in) - promising speedier resolutions as support have hands on access to the reported issue
  • But please note, our Support site, and Helpdesk, is unavailable to any site/persons not covered by an up-to-date FSI support contract agreement