Tune in to FM seminar series from FSI: FM graduate programmes and managing multi region / multi timezone projects among the topics
Professionals from the Facilities Management (FM) industry gathered at Microsoft® London in May to discuss the industry hot topics. Hosted by FSI, Microsoft Gold partners and developers of the Concept Evolution™ fully web-enabled Computer Aided Facilities Management (CAFM), Tune it to FM is now in its 14th outing since its inauguration in 2004.
Charlie Sinton, Commercial Director of Rollright Facilities Limited opened the morning proceedings with a discussion regarding Rollright's graduate programme, which has improved service, lowered cost, generated innovation and has become a key differentiator for the organisation. In an industry with too few professionals coming through the ranks, Charlie illustrated how easy the graduate programme process can be, and how beneficial it can be to an organisation.
Mark Bloodworth, Architect Evangelist at Microsoft®, discussed the Microsoft® Cloud philosophy and how it can benefit organisations. The web is continually evolving and the way that we consume software is changing. Mark discussed how this affects the way software is built and delivered, and the advent of the cloud as a platform for business use.
Following the lunch and networking session, the seminar moved to Richard Hyde, Technology Director for UBS Investment Bank. Richard discussed how implementing and managing FM IT systems can be difficult enough in a single location. However, managing and supporting projects across different regions / Timezones can create a whole host of interesting challenges, as discussed by Richard.
Ian Paterson, International Trade Advisor for UK Trade & Investment, gave a rare insight into the challenges and opportunities in growing your business beyond our shores. Ian also discussed the assistance available from the UKTI in achieving this.
Julian Harrison, Strategic Development Director at OCS Group UK Limited, rounded off the presentations, seeking to demystify customer perception (and subsequent action) which all too often seems to be at loggerheads with the KPI results and promotes the case for a greater emphasis on customer perception as a primary determinant of business retention and growth.
The event was rounded off with a Panel Question-and-Answer session.
As a Microsoft Gold partner, using the Microsoft London office for Tune in to FM was particularly appropriate, as FSI's Concept Evolution™ fully web-enabled CAFM solution, has been built using 100% Microsoft technology. Using the .NET architecture and modern design principles, FSI have produced a rich web line of business applications.