We have a live one

There's always more than one way to look at data, and sometimes the very nature of database-driven reports can be a barrier to a quick, contextual understanding of how a particular contract, building, asset or even an entire estate is performing. And that, says Jacqueline Walpole, FSI product manager, helps explain why Live View, FSI's new widget-based module, has been going down a storm at recent user group meetings held in some
iconic London buildings.

"The premise for Live View is simple: it's a graphical display of Task, Booking, Asset and Stock data in relation to locations," says Walpole. "As a natural extension of Concept's Visual Booking interactive room and hot desk module, it also taps into the popularity of the dashboard interface. There is huge enthusiasm for the way these tools provide a powerful graphical representation of the headline data and allow users to drill down to the information that enables them to make fast, accurate decisions."

Flexibility accessed easily is the watchword. Live View can be accessed easily from multiple points - a display screen in the Help Desk call centre, for example, or the organisation's home page. And with its rich toolkit, it can be customised to suit the needs of FM providers, contractors and clients, says Walpole.

"Maximum and minimum values can be easily applied to tasks, based on KPIs.  So while many users will like the de facto setting of floor plans, the module can also be configured schematically, with the data being mapped to diagrams - giving an overview of all meeting rooms across different offices, for example, or a portfolio of contracts that cover a large geographical area."

Live View uses numerical values and colour codes that can be configured to act like traffic lights, showing hot spots or areas of potential concern, Walpole says. "By displaying maximum, minimum and average values, the module can identify anything from over-subscribed or under-used rooms to imminent SLA breaches or potential overlaps between Help Desk tasks, and an infinite range of costs, quantities and priorities related to specific tasks, assets and stock."

Opening the screen triggers a carousel-style presentation, which takes the user through different zones at a pace of their choosing. They'll pass through a series of views as they home in on the area they want to investigate in more detail. This process is completely interactive, allowing you to pause at any stage and drill down into a particular situation.

"There is an infinite range of applications and this means Live View is a perfect fit with Concept Evolution, Concept Connect and Concept Reach, reflecting the needs of users at every level of the service delivery chain. The ability to see, at a glance, the status of assets and tasks, prioritise them and reallocate resources in realtime has tremendous appeal."

For example, in a complex refurbishment project, where individual works are having an erratic effect on Help Desk call volumes, the module would quickly identify problem areas and clashes, and allow the FM team to send more engineers to particular areas - picking up other relevant calls while they are there. On the stock front, Live View can give an instant picture of where spare parts are located, where items of stock are running short or where valuable stock is distributed too widely, Walpole says.

"Similarly, it could give a sub-contractor an overview of multiple buildings across a large area - London, for example - and instantly see where they need to concentrate their efforts in order to meet contractual requirements. And for a client, it offers an engaging interface for managing FM service provision and monitoring performance."

This flexibility, Walpole adds, is enhanced by the ability to display summaries alongside the graphical maps, containing information and totals that are either relevant to the current view or simply allow the user to keep a simultaneous eye on general KPIs. This holistic approach means users are always said to get an accurate, real-time view - whether it's of top level tasks, a specific office space, a failing asset or a task in danger of running late.

"The strong visual impact of Live View makes it much easier to see, at a glance, a concentration of issues that might be buried in a database-driven report. And in the SLA-focused world of service delivery, that's what users are talking about ahead of its official launch in the coming months."